Support
Support & resources
Warranty, manuals, troubleshooting and answers to common questions — everything you need to use your device with confidence.
Warranty
All Cochlear devices purchased from the authorized distributor are covered by the manufacturer warranty.
- Manufacturer warranty on the implant and sound processor
- Official service support in Uzbekistan
- Help with accessory replacement and repair
- Keep your receipt and device registration details
Troubleshooting
Quick fixes for common situations.
No sound
Check the battery charge, replace the battery, and make sure the coil stays in place.
Intermittent sound
Check the cable and contacts, clean the connectors, and replace the cable if needed.
Coil won’t stay on
A different magnet strength may be needed — see your audiologist for fitting.
Got wet
Dry the processor in a drying kit overnight and do not use a hairdryer.
Frequently asked questions
Need help with your device?
Our support team is ready to help by phone, WhatsApp or at the office.
Contact support